Política de Privacidad EspressHood

Política de Privacidad

“EspressHood”

POR FAVOR LEA ESTA POLÍTICA DE PRIVACIDAD DETENIDAMENTE ANTES DE PARTICIPAR EN “ESPRESSHOOD”.

  1. Usted autoriza expresamente a la Empresa a:
    1. Acceder a sus datos de carácter personal y/o datos sensibles que usted haya proveído a la Empresa (i) al momento de crear su Cuenta, o (ii) mediante el uso de los Canales de Venta Remota (los “Datos Personales”), y a
    2. Tratar los Datos Personales para (i) pedir y pagar los Productos EspressHood mediante el uso de los Canales de Venta Remota, y para (ii) ser utilizados con fines publicitarios o de marketing.
  2. El tratamiento de Datos Personales se lleva a cabo de acuerdo con la normativa aplicable en la materia.
  3. Todos los términos que no se hubiesen definido expresamente en este documento tendrán el significado que se les atribuyó en los Términos de Uso de “EspressHood”.

Términos de Uso EspressHood

Términos de Uso

“EspressHood”

POR FAVOR LEA ESTOS TÉRMINOS DE USO DETENIDAMENTE ANTES DE PARTICIPAR EN ESPRESSHOOD.

1 Alcance

1.1 Estos términos de uso (en adelante, los “Términos de Uso”) forman el contrato entre Grupo Restaurantes California S.A. (en adelante, la “Empresa”) y el cliente (”Usted” o el “Cliente”) para el uso de los canales de venta remota de Productos EspressHood indicados más adelante, en virtud del cual la Empresa permitirá que Usted participe en la comunidad de beneficios denominada “EspressHood”.

“Productos EspressHood” son todos aquellos alimentos, bienes y servicios que las empresas que operan bajo el nombre comercial de EspressHood comercializan al público en general (en adelante, dichas empresas serán referidas como las “Empresas Vendedoras”).

1.2 Cada parte contratante (esto es, la Empresa y el Cliente) puede, a su propia discreción y sin responsabilidad alguna, terminar el contrato descrito en estos Términos de Uso en cualquier momento y sin previo aviso. En dicho caso, la Empresa se reserva el derecho de (i) eliminar la cuenta de usuario del Cliente referida en la Sección 3. de estos Términos de Uso, y (ii) restringir, suspender o poner fin al acceso que el Cliente tenía a cualquier dato, base de datos o contenido disponible en la App. o en el Sitio Web (según dichos términos se definen en el numeral 2.1 siguiente); y el Cliente dejará de participar de EspressHood.

1.3 La Empresa puede modificar a su solo arbitrio el contenido de estos Términos de Uso o la forma en la cual operan los Canales de Venta Remota. En este caso, usted solo podrá seguir participando en EspressHood o utilizando los Canales de Venta Remota en la medida que acepte las modificaciones efectuadas por la Empresa. En el caso de que usted mismo proponga cambios en estos Términos de Uso, éstos en ningún caso entrarán en vigor sin nuestra previa confirmación por escrito y, en todo caso, hasta que dichos cambios no hayan sido publicados en el Sitio Web.

1.4 Nos gustaría señalar que utilizamos MENU Technologies AG (“MENÚ”) como un proveedor de servicios externo para la ejecución de pedidos de Productos EspressHood a través de los Canales de Venta Remota, y que utilizamos Transbank u otros medios similares para el procesamiento de los pagos de dichos pedidos.

2. Canales de Venta Remota

2.1 Los canales de venta remota para pedir y pagar Productos EspressHood son los siguientes: (i) la aplicación para teléfonos móviles (smartphones) denominada “EspressHood” (en adelante, la “App.”); (ii) el sitio web www.espresshood.com (en adelante, el “Sitio Web”), o (iii) los «quioscos de auto-pedido» que se instalarán en algunos de las Cafeterías, según este último término se define más adelante (en adelante, los “Quioscos”, y conjuntamente con la App. y el Sitio Web como los “Canales de Venta Remota”). De esta forma, mediante su uso usted tiene la oportunidad de acceder a la información del menú de cualquiera de los locales o Cafeterías donde las Empresas Vendedoras comercializan Productos EspressHood (en adelante, las “Cafeterías”) y a la ubicación de las mismas, así como a comprar y pagar el consumo de Productos EspressHood.

Los Canales de Venta Remota permiten adquirir los Productos EspressHood en cualquiera de las siguientes modalidades (i) “a la mesa” (esto es, consumo dentro de una Cafetería); (ii) “take out” (esto es, el Cliente retira los Productos EspressHood desde una Cafetería para consumirlos en otro lugar), y (iii) “delivery” (esto es, los Productos EspressHood le son enviados al Cliente a otro lugar distinto a una Cafetería).

No necesariamente la totalidad los Canales de Venta estarán operativos en todas las Cafeterías, sino que su funcionamiento dependerá lo que decida cada Empresa Vendedora para las Cafeterías en particular. De esta forma, la Empresa no asume responsabilidad alguna si uno o más de los Canales de Venta Remota no está disponible en una determinada Cafetería.

Para utilizar la App. y el Sitio Web para pedir y pagar Productos EspressHood es necesario ser miembro de EspressHood. Respecto del Quiosco, no es necesario ser miembro de EspressHood para usarlo, aunque los miembros antes indicados sí pueden hacerlo.

2.2 En aquellas Cafeterías en que sí se permite el uso de la App. o del Sitio Web para pedir Productos EspressHood en la modalidad “take out”, al Cliente se le informará que su pedido está listo para ser recogido en el mostrador de la Cafetería mediante un mensaje push o por mensaje SMS.

En aquellas Cafeterías en que sí se permite el uso de la App. para pedir Productos EspressHood en la modalidad “a la mesa”, el número de mesa del Cliente o su ubicación en la Cafetería se determinará mediante la digitación del número de mesa en la App. Para recibir mensajes push en su teléfono móvil, el Cliente debe tener los mensajes push activados en su teléfono inteligente y para permitir la determinación de su ubicación en la Cafetería debe activar Bluetooth y/o Wifii y otorgar permiso a la App. para determinar su ubicación.

Por otro lado, en aquellas Cafeterías en que sí se permite el uso del Quiosco para pedir Productos EspressHood en la modalidad “a la mesa”, al Cliente se le informará que su pedido está listo para ser recogido en el mostrador mediante un disco vibrador u otro dispositivo similar, o simplemente mostrando su número de pedido en una pantalla dentro de la Cafetería.

2.3 La Empresa actúa como un intermediario entre el Cliente y las Cafeterías respecto de los pedidos de Productos EspressHood que los primeros efectúan a los segundos, sin perjuicio de lo cual el pago de cada pedido debe hacerse a la respectiva Empresa EspressHood que opera la correspondiente Cafetería, y quien será la entidad responsable de emitir la boleta asociada a cada pedido. Y para desempeñar correctamente dicha labor, la Empresa usa cada uno de los Canales de Venta Remota.

Por su parte, las Empresas Vendedoras también usan los Canales de Venta Remota en las Cafeterías y, por lo mismo, pueden ver los detalles de sus pedidos y del pago de los mismos.

Como proveedor de tecnología, MENU proporciona la plataforma tecnológica que permite que la Empresa, los Clientes y las Empresas Vendedoras puedan utilizar cada uno de los Canales de Venta Remota para pedir y pagar Productos EspressHood (la “Tecnología”). Así, MENU proporciona a la Empresa funciones e integraciones que le permiten a ella y las Empresas Vendedoras comunicarse con usted de forma personalizada y proporcionarle información relevante en el momento adecuado.

El Cliente sólo puede utilizar los Canales de Venta Remota en forma privada, esto es como consumidor final y no para su para uso comercial.

2.4 Las ventas de Productos EspressHood al Cliente las llevan a cabo las Empresas Vendedoras por su propia cuenta y riesgo, de forma tal que quienes celebran los respectivos contratos de compraventa respecto de dichos Productos EspressHood son las correspondientes Empresas Vendedoras, no la Empresa.

2.5 La Empresa no ofrece comidas ni bebidas y no tiene Cafeterías.

2.6 A mayor abundamiento, cada Empresa EspressHood será la responsable exclusiva de celebrar o no con el Cliente un contrato de compraventa respecto de los Productos EspressHood.

2.7 El Cliente no tiene ninguna obligación de utilizar los Canales de Venta Remota para adquirir Productos EspressHood; la Empresa tampoco está obligada a ofrecerle dichos Canales de Venta Remota ni que éstos funcionen correctamente (en particular, para realizar pedidos de Productos EspressHood).

3. Cuenta de usuario de EspressHood

3.1 Sólo podrán ser parte de EspressHood aquellos Clientes que hayan obtenido una cuenta personal de usuario de EspressHood (la “Cuenta”).

El Cliente podrá crear su Cuenta descargando la App. o ingresando al Sitio Web, y deberán seguir las instrucciones que al efecto se les entregue. Al respecto, y sin perjuicio de lo que además indiquen las señaladas instrucciones, al momento de registrarse el Cliente deberá ingresar los datos que al efecto se le exijan (por ejemplo, correo electrónico, nombre completo, los datos de su tarjeta de crédito – u otro medio de pago válido) y deberá crear una contraseña de acceso a su Cuenta. Efectuado todo lo anterior, el Cliente podrá acceder a su Cuenta y disfrutar de los beneficios que otorga el ser miembro de EspressHood. En adelante, los Clientes que hayan obtenido su Cuenta serán denominados como los “Miembros”.

Los Miembros podrán utilizar su Cuenta para pedir y pagar Productos EspressHood en cualquiera de los Canales de Venta Remota. Con todo, no es requisito para usar los Quioscos que un Cliente haya obtenido previamente una Cuenta, razón por la cual si un Cliente sin Cuenta usa un Quiosco podrá pedir y pagar su respectivo pedido.

3.2 Las cuentas de usuario están disponibles sólo para personas naturales claramente identificadas y designadas. La Cuenta combina información sobre usted para que usted y nosotros podamos comprender y administrar mejor sus derechos y obligaciones como miembro de EspressHood.

3.3 Una Cuenta no es transferible.

3.4 No se le permite a los Miembros tener más de una Cuenta.

3.5 El Cliente garantiza que la información que proporciona al momento de obtener su Cuenta es correcta, completa y actualizada.

3.6 El Miembro debe mantener su información de usuario correcta, completa y actualizada en todo momento, debiendo utilizar las funciones de actualización en su Cuenta para actualizar cualquier cambio.

Si sus datos ya no son correctos, completos y actualizados, puede que no podamos comunicarnos con usted ni procesar correctamente el pago de los Productos EspressHood adquiridos mediante los Canales de Venta Remota. Además, es posible que ya no pueda efectuar pedidos utilizando la App. o el Sitio Web, o que la Empresa cancele, suspenda o interrumpa su Cuenta.

3.7 Usted es responsable de todas las actividades en su Cuenta y está obligado a mantener su nombre de usuario y contraseña seguros y confidenciales en todo momento.

3.8 La Empresa tiene derecho en cualquier momento a verificar la información que usted proporciona y a no permitir el uso de alguno de los Canales de Venta Remota sin indicar ningún motivo.

3.9 Los Miembros expresamente aceptan que la Empresa les puede enviar cupones, los que pueden ser canjeados al momento de utilizar alguno de los Canales de Venta Remota.

4. Cancelación de su Cuenta

Nos reservamos el derecho de cancelar y eliminar su Cuenta en cualquier momento y sin justificación alguna, especialmente si ya no podemos comunicarnos con usted o en caso que se detecten fraudes o acumulación fraudulenta de Puntos EspressHood.

5. Requisitos para crear una Cuenta

5.1 Usted declara y garantiza que es una persona capaz de actuar, de modo que pueda celebrar un contrato vinculante.

5.2 En particular, usted se compromete a lo siguiente:

• Usted solo utilizará los Canales de Venta Remota para fines privados y no comerciales;

• Usted no permitirá que terceros utilicen su Cuenta;

• Usted no cederá, transferirá ni pondrá su Cuenta a disposición de otra persona;

• Usted no utilizará una Cuenta de terceros;

• Usted cumplirá con todas las leyes aplicables cuando use los Canales de Venta Remota y solo los usará para fines legales;

• Usted no utilizará los Canales de Venta Remota para causar problemas, molestias o inconvenientes;

• Usted no interferirá con el correcto funcionamiento de los Canales de Venta Remota;

• Usted no intentará dañar los Canales de Venta Remota de ninguna manera;

• Usted conservará la contraseña de su Cuenta o cualquier identificación que proporcionemos para obtener acceso a los Canales de Venta Remota de forma segura y confidencial, y deberá mantener las referidas contraseña e identificación en secreto;

• Usted nos proporcionará cualquier prueba de su identidad que consideremos apropiada;

• Usted no utilizará los Canales de Venta Remota con un dispositivo no compatible o no aprobado.

5.3 La Empresa se reserva en particular el derecho de cancelar inmediatamente su Cuenta si no cumple con todas las obligaciones establecidas anteriormente.

5.4 Usted es responsable de la correcta instalación y funcionamiento de la App. en sus dispositivos y del acceso a la red de datos requerido para poder utilizar la App. y/o el Sitio Web, así como de los costos que pudieran derivarse del uso de los mismos. Al acceder y/o utilizar la App. y el Sitio Web, usted es el único responsable de pagar cualquier tarifa, cargo de datos y conexión de su proveedor de red móvil, y cualquier otro gasto asociado.

5.5 Usted es responsable de la adquisición y actualización de hardware y dispositivos compatibles, que sean necesarios para el acceso a la App. y al Sitio Web, así como sus actualizaciones o para el uso correspondiente, sin perjuicio de lo cual la Empresa no garantiza que la App., el Sitio Web o parte de los mismos funcionarán en el hardware respectivo o en los dispositivos relevantes. Además, usted reconoce que pueden producirse disfunciones y retrasos en los Canales de Venta Remota que son provocados por el uso de Internet y los medios de comunicación electrónicos.

5.6 También es su responsabilidad verificar y asegurarse de que siempre haya descargado la App. correcta para su dispositivo. Esto es particularmente importante cuando se publican versiones más recientes de la App. La Empresa no está obligada a mantener versiones anteriores ni a garantizar de ninguna manera que dichas versiones anteriores continúen funcionando o estén libres de errores. Usted siempre debe actualizar a la última versión de la App., especialmente para poder utilizar nuevas funciones.

5.7 La Empresa no es responsable si usted no tiene un acceso a la red de datos en funcionamiento o a un dispositivo móvil compatible o si descarga la versión de la App. incorrecta en su dispositivo móvil. La Empresa se reserva particularmente el derecho de cancelar la disponibilidad de la App. si usted la usa con un dispositivo incompatible o inadmisible.

6. Pago

6.1 Usted reconoce y acepta que la obligación de pagar los Productos EspressHood se ocasionará por la aceptación de cualquier oferta de las Cafeterías efectuada por medio de los Canales de Venta Remota.

6.2 Los precios de las ofertas de las Cafeterías generalmente se pueden encontrar en los Canales de Venta Remota. Estos son determinados y puestos a disposición por las Cafeterías y se modifican y actualizan cada cierto tiempo. Es de su responsabilidad conocer los precios vigentes de las ofertas de las Cafeterías.

6.3 La Empresa cobrará usted por los Productos EspressHood adquiridos a través de los Canales de Venta Remota. El pago se procesa a través de un procesador de pagos externo a la Empresa (Transbank u otro similar) que está conectado a los Canales de Venta Remota. Transbank u otro procesador similar liquidará su pago con las Cafeterías. Los pagos que realice a través de los Canales de Venta Remota se tratarán como si los hubiera realizado directamente en la Cafetería. Todos los precios se pagan inmediatamente.

6.4 Usted acepta que pagará todos los Productos EspressHood (incluidos los impuestos y cargos por mora, si los hubiera, asociados con su Cuenta) que solicite en una Cafetería mediante el uso de los Canales de Venta Remota y que Transbank (u otro procesador de pagos similar) cargará su tarjeta de crédito o débito u otro método de pago autorizado que haya especificado cuando usted obtuvo su Cuenta. Usted es responsable de proporcionar una tarjeta de crédito o débito válida u otro método de pago y del pago oportuno de todos los costos a Transbank o al procesador de pagos correspondiente.

6.5 La Empresa utiliza un procesador de pagos externo, como Transbank u otro similar (el “Procesador de Pagos”) para conectar su tarjeta de crédito o débito, u otro método de pago autorizado, a los Canales de Venta Remota. El procesamiento de pagos en relación con el uso de los Canales de Venta Remota está sujeto a los términos y condiciones y las pautas de protección de datos del Procesador de Pagos y del emisor de su tarjeta de crédito. La Empresa no es responsable de los errores cometidos por el Procesador de Pagos o por el emisor de la tarjeta de crédito. En relación con el uso de los Canales de Venta Remota, la Empresa obtiene ciertos detalles de cada transacción, que solo utilizará de acuerdo con la política de privacidad de la Comunidad Club EspressHood. Usted reconoce y toma conocimiento que la Empresa no procesa ni almacena datos o información de su tarjeta de crédito o débito ya que estos solo son procesados por el Procesador de Pagos.

7. Licencia y restricciones

7.1 Si usted cumple plenamente con estos Términos de Uso, la Empresa le otorga a usted una sublicencia restringida, no exclusiva, no sublicenciable, revocable e intransferible para: (i) acceder a los Canales de Venta Remota y a utilizarlos en conexión con el pedido y pago de Productos EspressHood; y (ii) acceder a todo el contenido, la información y los materiales asociados disponibles a través de los Canales de Venta Remota y utilizarlos de forma privada y no comercial. La Empresa se reserva todos los derechos no otorgados expresamente en estos Términos de Uso.

7.2 No se le permite a usted: (i) eliminar referencias a derechos de autor, marcas registradas u otros derechos de propiedad de la parte relevante de la Tecnología; (ii) reproducir, modificar, crear, distribuir, licenciar, alquilar, vender, revender, transferir, transmitir, hacer públicas o utilizar la Tecnología, sin el consentimiento expreso de MENU; (iii) descompilar, realizar ingeniería inversa o desensamblar la Tecnología, a menos que y en la medida que lo permita la ley; (iv) vincular, enmarcar o reflejar una parte de la Tecnología; (v) desarrollar o instalar programas o scripts con el objetivo de raspar, indexar, realizar encuestas u otra minería de datos o restringir u obstaculizar indebidamente la operación o función de aspectos de la Tecnología; o (vi) intentar obtener o interferir con el acceso no autorizado a cualquier parte de la Tecnología y los sistemas o redes conectados a ella.

7.3 La Tecnología , así como todos los derechos sobre la misma, pertenecen exclusivamente a MENU o los licenciatarios de MENU (como la Empresa) y permanecen con ellos.

7.4 Ni estos Términos de uso ni el uso de los Canales de Venta Remota le otorgan ningún derecho: (i) hacia o en relación con los Canales de Venta Remota, excepto por la licencia limitada otorgada anteriormente; o (ii) al uso o referencia de la marca ‘EspressHood’ o a los nombres de empresas, logotipos, marcas u otras marcas comerciales de MENU o de la Empresa, o de los licenciatarios de MENU o la Empresa.

7.5 Los Canales de Venta Remota pueden hacerse accesibles o utilizarse en conexión con o en conexión con servicios y / o contenido de terceros (incluida la publicidad). Usted reconoce que, para dichos efectos, pueden aplicarse otros términos de uso y políticas de privacidad. La Empresa no es responsable de ningún bien, servicio o contenido de terceros.

8. Contenido de los Miembros.

8.1 La Empresa puede, a su entera discreción, permitir a los Miembros que envíen, carguen, publiquen textos, audios y/o contenido e información de imágenes en la App., con comentarios y retroalimentación sobre los servicios de asociados a los Productos EspressHood (“Contenido de los Miembros”).

8.2 Usted sigue siendo el propietario de todo el Contenido de los Miembros. Sin embargo, usted otorga a la Empresa y a MENÚ una licencia mundial sobre dicho Contenido de los Miembros, ilimitada en tiempo y contenido, irrevocable, transferible, sublicenciable y libre a todo el Contenido de los Miembros, en particular para su uso, reproducción, distribución, modificación, publicación, disponibilidad, ejecución pública, u otro uso, en todos los formatos y en todas las oportunidades de venta, independientemente de si ya existen y/o se conocen o solo surgen o se conocen más adelante.

8.3 Usted declara y garantiza a favor de la Empresa que: (i) es el propietario único y exclusivo de todo el Contenido de los Miembros o tiene todos los derechos, licencias, consentimientos y exenciones requeridos para proporcionar Contenido de los Miembros bajo la licencia anterior a la Empresa y MENU; y (ii) ni el Contenido de los Miembros ni su transmisión, carga, publicación u otra divulgación, ni el uso del Contenido de los Miembros por la Empresa y / o MENU violan los derechos de terceros en propiedad intelectual u otros derechos de terceros, derechos de publicación o derechos de protección de datos personales o de terceros o ignorar o violar las leyes o regulaciones aplicables.

8.4 Usted acepta no publicar, transmitir, cargar, comunicar, publicar o poner a disposición ningún Contenido de los Miembros que sea ofensivo, difamatorio, violento, obsceno, pornográfico, objetable o ilegal; esto es, independiente de si el Contenido de los Miembros está protegido por ley o no. La Empresa y MENU tienen el derecho, sin previo aviso, de revisar, monitorear y eliminar el Contenido de los Miembros a su entera discreción. Sin embargo, no existe la obligación de verificar, monitorear o eliminar el Contenido de los Miembros.

9. Indemnización

9.1 Usted se compromete a indemnizar y mantener indemne a la Empresa, las Empresas Vendedoras, MENU, así como a las filiales y empresas relacionadas de todas las anteriores, los otorgantes de licencias, así como los órganos, directores generales, empleados y contratistas de todas ellas, frente a todas las reclamaciones, demandas, costos, daños, pérdidas, exigencias de responsabilidad (incluidos honorarios de abogados y costos asociados) que surjan de o en conexión con su violación de cualquier disposición de estos Términos de Uso o cualquier disposición legal aplicable, o con su violación de los derechos de terceros, incluidos los derechos de las Cafeterías, de o en conexión con el uso de los Canales de Venta Remota.

10. Exención de responsabilidad y garantía

10.1 Queda excluida cualquier garantía de la Empresa bajo los presentes términos de uso, en particular en relación con los Canales de Venta Remota y su funcionamiento.

10.2 En particular, la Empresa no puede garantizar que los Canales de Venta Remota ni su contenido estén libres de errores, defectos, malware y virus, o que sean correctos, actualizados y sin errores, lo que es expresamente aceptado por usted.

10.3 Usted es el único responsable del uso y administración de su Cuenta, así como del uso de los Canales de Venta Remota. En este sentido, la Empresa no asume ninguna responsabilidad por el mal uso de su Cuenta y/o de los Canales de Venta Remota a consecuencia del robo, extravío, mal uso o uso erróneo de los dispositivos desde donde se usó su Cuenta y/o los Canales de Venta Remota.

10.4 Además, la Empresa en particular no se responsabiliza ni da garantía de que los Canales de Venta Remota serán interrumpidos o de que estén libres de errores, y no garantiza la confiabilidad, calidad, idoneidad o disponibilidad de los mismos. En relación con los Canales de Venta Remota pueden surgir interrupciones o errores temporales, y éstos pueden estar sujetos a restricciones, mal funcionamiento, retrasos u otros problemas, lo que es expresamente aceptado por usted.

11. Renuncia y limitaciones de responsabilidad

11.1 La Empresa solo es responsable de los daños directos causados ​​por dolo o negligencia grave de la Empresa.

11.2 La Empresa, en particular, no es responsable de ningún daño resultante del uso (o imposibilidad de uso) de los Canales de Venta Remota, incluidos los causados ​​por malware, virus o cualquier error o falta de integridad de la información, o daños en los Canales de Venta Remota.

11.3 La Empresa no se hace responsable por daños o reclamaciones por daños por parte de terceros.

11.4 Estas renuncias y limitaciones también se aplican a los asistentes de la Empresa, sus trabajadores, directores, gerentes y colaboradores.

12. Ley aplicable y otras disposiciones

12.1 Estos términos de uso están sujetos a la ley de la República de Chile.

12.2 En caso de que alguna de las disposiciones de estos Términos de Uso sea inválidas o ineficaces, la efectividad de las otras disposiciones no se verá afectada de otro modo. En la medida en que lo permita la ley, las disposiciones nulas o ineficaces serán reemplazadas por disposiciones que se acerquen lo más posible a su finalidad económica.

12.3 Usted no puede transferir sus derechos y obligaciones de estos Términos de Uso a un tercero sin el previo consentimiento expreso por escrito de la Empresa.

12.4 Usted autoriza expresamente a la Empresa para enviarle información sobre los Canales de Venta Remota, mediante correo electrónico a su dirección de correo electrónico almacenada en la información de la Cuenta o mediante comunicación escrita por correo regular.

 

Bellozzo Privacy Policy

Bellozzo Ltd

PRIVACY POLICY

For Bellozzo® APPLICATIONS

The Bellozzo (1066 Budapest, Oktogon tér 1. registration number: 01-09-207488, tax number: 25307421-2-42, e-mail: bellozzo@bellozzo.hu)

undertakes to protect the privacy of their visitors and users. The following data protection declaration describes which data the Bellozzo (hereinafter referred to as “Bellozzo” or “we”) processes and how we use the relevant data to help our users and visitors use our customer application for mobile device users, via a web application on a website (bellozzo.hu) or via an application on a “self-order kiosk” (the “Applications”) and our on-demand services ( collectively referred to as the “services”) to offer even greater benefits. Please read the following provisions carefully so that you become aware of our data protection declaration. Please note that Bellozzo involves MENU Technologies AG (“MENU”) as data processor as part of data processing and that it also processes your personal data for us as listed in this data protection declaration.

Bellozzo reserves the right to change this privacy policy. If you have any questions about this data protection declaration, please contact us at bellozzo@bellozzo.hu .

1. DEFINITIONS

“User” refers to a person who uses the applications and / or has registered and registered with Bellozzo for the use or potential use of the service.

 

2. GENERAL

Bellozzo never knowingly collects personal information from children under the age of 18. The applications are only intended for use by adults aged 18 and over. If you believe that your child under 18 years of age used the applications and thus provided us with personal data, please contact us at [insert]. We will then endeavour to delete the application account and the corresponding personal data.

The responsibility for the processed personal data is

  • Company name: Bellozzo Kft.
  • Address: 1066, Budapest Oktogon tér 1.
  • Tax number: 25307421-2-42
  • Registration number: 01-09-207488
  • General email address: bellozzo@bellozzo.hu
  • Website: www.bellozzo.hu

Bellozzo (participating restaurants) and other companies (e.g. MENU) may be involved in the processing of data that are related to activities via the applications and / or in connection with the services described in the data protection declaration. Bellozzo and any other companies act for the purposes stated in this data protection declaration and comply with the applicable data protection laws. Responsible always remains Bellozzo.

We collect and process personal data in different ways. The personal data is voluntarily provided by the user in the course of creating and / or changing the user profile, when interacting with or using the applications and / or the services and by email communication with support or other employees. For users of the applications and / or services, this includes in particular the following information: name, email address, password (encrypted), restaurant orders, user agent when logging in, IP address, credit card information will not be saved by Bellozzo or MENU; see paragraph 3.4 below, comments on orders, business e-mail address, home and / or delivery address, hosted persons, occasion, signature, type of bonus for redeeming points. If you place an order via an application on a “self-order kiosk” or web-application without having registered or logged in, the orders placed will be processed by us will only receive the data for order processing (including order, payment details and at store location). The receipts are saved on our servers, i.e. those of MENU. The payment information is processed by the payment processor. The payment process is authorized by the payment processor and confirmed back to us, i.e. MENU. When ordering from a “self-order kiosk” with a login (if any) – provided that personal data is being processed – no more data is processed than when ordering via the other applications.

In detail, your order triggers a process in the restaurant, which Bellozzo and its service provider MENU accordingly, using your personal data, e.g. your contact details, e.g. phone number and your order informed. When your order is ready to be picked up at the counter, you will be informed either via a push message (for orders placed via the mobile application) or via SMS message (for orders placed via the web application). In order to receive push messages, you must have push messages activated on your smartphone and to enable the determination of your location via transmitters or antennas you must have Bluetooth activated on your smartphone and give the application permission to determine your location. For orders that you place through the self-order kiosk, a puck may show you when your order is ready for collection at the counter or your order number is displayed on a screen. Your location can also be determined using a puck, which may be distributed to you at the self-order kiosk or at the counter or you may need to enter a number into the screen. You hereby authorize Bellozzo to disclose and process your orders, personal data and in particular your location data to restaurants. For delivery orders, your data will be processed for the execution of this delivery to the home or other delivery address you have provided. We can also process your personal data in order to send you coupons, which we generate in the back-end system and which we then send to you, for example, as push messages. You can redeem these coupons on the mobile application, on the web application on a website (bellozzo.hu) or via an application on a “self-order kiosk”.

Bellozzo Ltd is the platform operator of the application and obtains your personal data, such as order data, telephone number, home and / or other delivery address, email address, and can use them for marketing purposes. The Bellozzo Ltd operates the Bellozzo platform in their restaurants and can view their order and payment details. As a technology supplier, MENU provides the application platform Bellozzo and can view your personal data. MENU provides Bellozzo within the application platform with functions that enable Bellozzo to communicate with you in a personalized form and to provide you with relevant information at the appropriate time.

In cases where you provide us with data on other persons within the legally permissible framework (such as when issuing a receipt), it is your responsibility to ensure that the personal data concerned and the further processing by us is in accordance with them and that the Data protection declaration complies with the applicable data protection laws. For example, you must inform the data subject and, if necessary, obtain their consent to the processing of their personal data for the purposes described in this data protection declaration.

Your personal data will be processed by MENU and saved by an external provider.

3. FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA?

3.1 TECHNICAL OPERATION AND FUNCTIONALITY OF THE WEBSITE AND APPLICATION

When you visit our website, e.g. to use our web application, Bellozzo can store your personal data, including technical data, such as your IP address, the websites you visit, the internet browser you use, the one you used beforehand and subsequently visited websites and the duration of the visit / session, so that we can guarantee the proper functioning of our website. In certain cases, the browser can also query your current location to optimize your user experience. This technical data enables to manage the website, for example by solving technical problems or improving access to certain areas of the website. This is how we ensure that you can (still) find the information provided on the website.

If you use our mobile application or web application, we also process your personal data, including technical data, such as for example your IP address and your device type. We use this data to provide the services, to guarantee the functions of the application, to solve technical problems, to provide you with the correct and up-to-date version of the application and to further improve the functionality of the application.

Insofar as GDPR is applicable, the legal basis for the technical operation and functionality of the website and the application is Art. 6 Para. 1 lit. f GDPR (balancing interests, based on our legitimate interest in providing you with the functions of the website and the application) and Art. 6 Para. 1 lit. b GDPR (contract initiation and contract fulfillment).

3.2 CUSTOMER SERVICE

When you register as a user, we collect your name, your email address, your password, your IP address and your device type as well as your credit card number and the expiry date of the card (see above).

We use your personal data and contact information to provide the services, for communication purposes relating to your orders, for advertising offers and for announcements related to the services, such as when our services are temporarily unavailable due to maintenance work. We use your personal data and registration data to create and manage your Bellozzo account. We reserve the right to deactivate your account if we suspect that you are using our application to commit fraudulent or illegal acts or if you violate our terms of use.

As far as GDPR is applicable, the legal basis for customer service is Art. 6 Para. 1 lit. f GDPR (balancing of interests, based on our legitimate interest in providing you with the services of our customer service) and Art. 6 Para. 1 lit. b GDPR (contract initiation and contract fulfillment).

3.3 ACTIVATION OF Bellozzo-APPLICATION

LOCATION INFORMATION

We collect and process location information, for example in restaurants or when you place an order via the applications, provided you have given us your prior consent. We use the relevant data to inform the relevant restaurant in which the respective order was placed so that the service staff can process the order accordingly.

Insofar as the GDPR is applicable, the legal basis for processing the location information is Art. 6 Para. 1 lit. b GDPR (contract initiation and contract fulfillment).

ORDERS

When you place an order via the application, we process in particular your first and / or last name, your order and your telephone number and forward it to the Bellozzo restaurant so that the service staff is able to process your order accordingly and notify you once your order is ready for pick-up. If you have placed an order for delivery, your home and / or delivery address will also be processed in order to be able to deliver.

Insofar as GDPR is applicable, the legal basis for processing the above-mentioned order data is Art. 6 Para. 1 lit. b GDPR (contract initiation and contract fulfillment).

3.4 PAYMENT PROCESSING

If you register as a user, your credit card data and data of other payment methods will be forwarded by MENU to a PCI-compliant payment processing provider and processed by the latter in order to process payments for orders placed by you via the applications. Bellozzo and MENU are allowed to transfer the credit card details or data of other payment methods you have registered to other PCI-compliant payment processors. Bellozzo and MENU itself do not collect credit card information.

As far as the GDPR is applicable, the legal basis for payment processing is Art. 6 Para. 1 lit. b GDPR (contract initiation and contract fulfillment).

3.5 MARKETING

Bellozzo can use your contact information to send you general information about what’s new at Bellozzo. You can unsubscribe from these notifications at any time.

As far as GDPR is applicable, the legal basis for processing for marketing purposes is Art. 6 Para. 1 lit. f GDPR (balancing interests, based on the legitimate interest of the person responsible to advertise his services).

3.6 COMPILATION OF ADMINISTRATIVE AND STATISTICAL DATA

Bellozzo and MENU use your personal data in an anonymous and aggregated form to monitor exactly which functions of the service are used the most, to analyse usage patterns and to determine where they offer their services and where they should focus. You can provide this information to third parties for industry analysis and statistical purposes.

3.7 COOKIES / GOOGLE ANALYTICS

Bellozzo uses cookies. Cookies are small text files that a website places on your computer or mobile device when you visit a page or website for the first time. Cookies help us to recognize your device the next time you visit the website. Cookies have different functions. With their help we can, for example, recall your attitudes and interests. Cookies can help us to analyze how well our website works or to adapt our content so that the relevant information is provided to you. Only the session ID is saved and transmitted in the cookies.

As far as GDPR is applicable, the legal basis for the processing of personal data using cookies is Art. 6 Para. 1 lit. f GDPR.

Most browsers can be set in the settings so that they no longer accept cookies or you will be notified when you receive a cookie. In most browsers you will find information on possible changes to your browser settings under the “Help” menu item. If you decide to deactivate and / or delete cookies in the future, you must take into account that some Bellozzo functions will then no longer be available to you.

As far as the GDPR is applicable, the legal basis for the processing of personal data using cookies is Art. 6 Para. 1 lit. f GDPR.

3.8 LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

As far as GDPR is applicable, the following applies:

Insofar as we obtain the data subject’s consent for the processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as the legal basis for the processing of personal data.

When processing personal data, which is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.

Insofar as the processing of personal data is necessary to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR as the legal basis.

In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.

If processing is necessary to safeguard the legitimate interests of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 (1) lit. f GDPR as the legal basis for processing.

3.9 NO OBLIGATION TO PROVIDE PERSONAL DATA

You are not obliged to provide your personal data. Without your personal data, however, we cannot provide our special services to you, or only partially, through the applications.

4. RELEASE OF YOUR DATA BY US / TRANSMISSION TO THIRD COUNTRIES

We may use various third parties and external companies to enable or provide the services for us, process payments, provide customer support, provide location information to Bellozzo Ltd, provide marketing services, and provide website-related services (including maintenance services, database management, web analysis) and improving website functions) or to support us in analysing the use of our services. These third parties have access to your personal data and process it in order to fulfil the tasks mentioned for us. This is in particular MENU, which operates the application and services for us.

For this purpose, your personal data will be transmitted to and processed in countries other than Hungary, including countries outside of European Union (such as the USA) that do not have data protection laws comparable to Hungary. You hereby consent to the transfer and processing of your personal data to such countries, particularly to the United States. We transfer personal data to locations in countries outside the European Union (so-called third countries) so far
– it is required by law (e.g. tax reporting requirements),
– You have given your consent,
– this is legitimated by the legitimate interest under data protection law and there are no higher interests worthy of protection of the data subject that conflict with this or
– it is necessary to provide our services to you

These are in particular:

– PCI compliant payment processor for payment processing
– Hosting provider especially for hosting data and applications;
– Helpdesk/Support;
– Business Intelligence Provider
– communications service;
– Business applications for email communication.

To protect your personal data, we have agreed the EU standard contractual clauses with the recipients of your data abroad.

Bellozzo discloses your personal data to the extent legally required or necessary for the establishment, exercise and defence of legal claims and legal procedures and, in an emergency, also data relating to security.

In addition, we transmit your personal data via the cash register system to the Bellozzo restaurant in which you would like to place an order.

5. YOUR RIGHTS

As a user, you have a right to information about your personal account. This also applies to information that you have provided to us with regard to orders placed via the application. You can exercise your rights under applicable data protection laws, such as: a. enforce the right to request the correction or deletion of your personal data or to object to the processing of your personal data at any time by sending us an email at [insert] or contacting us at the address given in section 10. A copy of your ID card or passport must be enclosed for clear identification.

As far as GDPR is applicable, the following applies: According to Article 15 GDPR, every data subject has a right to information. According to Article 16 GDPR, the data subject can request the correction of incorrect personal data. According to Article 17 GDPR, the data subject has the right to erasure or, according to Article 18, the right to restrict processing. Likewise, the person concerned can object to the processing of personal data relating to them under the conditions of Article 21 GDPR. According to Article 20 GDPR, the data subject has the right to data portability. Sections 34 and 35 BDSG also apply to the right to information and the right to erasure in Germany. To exercise these rights, you can contact the following office: [insert]

You have the right to withdraw your declaration of consent under data protection law at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal. In addition, you have a right to lodge a complaint with the competent data protection supervisory authority in accordance with Article 77 GDPR in conjunction with Section 19 BDSG [insert other reference to local law if necessary].

Bellozzo reserves the right to charge reasonable processing fees for providing relevant information in the event of unsubstantiated or excessive requests.

You can also change your personal data via your Bellozzo account and revoke the consent you have given.

6. Automated decision in individual cases including profiling

As far as GDPR is applicable, the following applies: In connection with the provision of our services, you will not be subject to a decision based on automated processing in accordance with Article 22 GDPR. If we use such procedures in individual cases, you will be informed about them and your associated rights within the framework of the legal requirements.

Some of your data is processed automatically in order to evaluate certain personal aspects (profiling). In particular, their order behaviour for the promotion of products is analysed.

7. DATA STORAGE

Unless otherwise stated in this data protection declaration, we store your data until you delete your Bellozzo account. If you would like to delete your Bellozzo account or request that we no longer use your data in the future to provide services to you, please contact us at bellozzo@bellozzo.hu.

If these are not necessary to comply with legal obligations or to settle disputes, we will delete your personal data after deleting your account.

8. SAFETY

Bellozzo has taken appropriate technical and organizational security measures against the loss or unlawful processing of your personal data. For this purpose, your personal data will be securely stored in our database, i.e. the database of MENU. We use industry-standard, economically appropriate security measures, such as firewalls and SSL (Secure Socket Layers), and also physically secure the locations where the data is stored.

As effective as our security measures are, no security system is infallible. We cannot guarantee the security of our database, nor can we guarantee that the information you provide will not be intercepted when it is transmitted to us over the Internet. The transfer of your data to Bellozzo is always at your own risk. We recommend that you do not disclose your password to anyone.

9. CHANGES TO THIS PRIVACY POLICY

We can update this privacy policy to reflect changes in our information and data processing practices. In the event of significant changes, we will inform you before the corresponding change takes effect by e-mail and via a message on our website. By continuing to use the website and / or application and / or services, you acknowledge and agree to the updated data protection declaration. We recommend that you visit this page regularly to find out about the latest innovations in our data protection measures.

10. CONTACT INFORMATION

  • Company name: Bellozzo Kft.
  • Address: 1066, Budapest Oktogon tér 1.
  • Tax number: 25307421-2-42
  • Registration number: 01-09-207488
  • General email address: bellozzo@bellozzo.hu
  • Website: www.bellozzo.hu

11. Information about your right to object in accordance with Article 21 GDPR

11.1 Right to object on a case-by-case basis

As far as GDPR is applicable, the following applies: You have the right, for reasons that arise from your particular situation, at any time against the processing of your personal data, which is based on Article 6 (1) lit. e (data processing in the public interest) or lit. f (data processing based on a balance of interests), to object; this also applies to profiling based on these provisions.

If you file an objection, we will no longer process your personal data. Something else only applies if we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms or if the processing serves to assert, exercise or defend legal claims.

11.2 Recipient of an objection

The objection can be made informally with the subject “objection” stating your name, address and date of birth and should be addressed to: bellozzo@bellozzo.hu

 

Bellozzo Terms of Service

Bellozzo

Terms of Use

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE DOWNLOADING OUR APPLICATIONS AND / OR USING OUR SERVICE.

1. Scope

1.1 These terms of use form the contractual basis between Bellozzo Ltd. (address: 1066 Budapest, Oktogon tér 1. registration number: 01-09-207488, tax number: 25307421-2-42, e-mail: bellozzo@bellozzo.hu, represented by: László Sümegi and Zsolt Dara) and the customer (you) for the use of the service and the applications (as defined below) and any associated services. In this context, orders can be placed via the Bellozzo application to be downloaded to your mobile phone (smartphone), via a web application on our website (bellozzo.hu) or via an app on one of our “self-order kiosks” (all three an “application”) to various participating from Bellozzo.

Bellozzo can also send you coupons, which we generate in the back-end system and which we then send to you, for example, as push notifications. You can redeem these coupons on the customer application for mobile device users, on the web application on a website (bellozzo.hu) or via an application on a “self-order kiosk”. Bellozzo provides these services exclusively on the basis of these terms of use.

1.2 The Bellozzo application is an order and payment service for the food, drinks and other services available from Bellozzo.

1.3 Each contracting party may, at its own discretion and without liability, terminate the contract described in these terms of use and all related services at any time without notice. In this case, Bellozzo can indicate the service, the application resp. restrict, suspend or suspend all or all of the services (including the availability of any data, databases or content) or access to the service or refuse all or part of the services and block or delete all or part of the associated data, especially your user account. Bellozzo will announce this by notifying you on the website or by notifying you. Bellozzo can also ask you to change the version of these terms of use or the service, application or confirm his services with a click. In this case, you can only continue to use the service or the application if you agree to the changes. As this is a standardized offer, we cannot take into account process changes that you make. In the event that you propose changes to the terms of use yourself, they will in no case come into force without our prior written and proper confirmation.

1.4 We would like to point out that we use MENU Technologies AG (“MENU”) as an external service provider for the execution of orders and payment processing. However, you do not enter into a contractual relationship with MENU.

1.5 Incidentally, the collection and processing of personal data in connection with the service is carried out in accordance with our data protection declaration under Bellozzo data protection declaration.

2. Service

2.1 It can be downloaded via the Bellozzo application downloaded to your mobile phone (smartphone), via a web application on a website (bellozzo.hu) or via an application on a “self-order kiosk”(all three an “application”) are given the opportunity to call up location-specific restaurant menu information or other information in certain independent restaurants at Bellozzo (“ participating restaurants ”), via the application orders for meals, drinks or other consumption give up at the participating restaurant and pay for it. In certain participating restaurants, the application may also give you the option of paying for orders that you have placed with the service staff. In addition, certain participating restaurants can enable you to place and pay for orders for home deliveries using the application (except the application on a self-ordering kiosk).

2.2 The application can therefore enable you to search and order meals and drinks in a participating restaurant. Your order triggers a process in the participating restaurant, which the participating restaurant, Bellozzo and its service provider MENU accordingly, using your personal data, e.g. your contact details, e.g. phone number and your order informed. When your order is ready to be picked up at the counter, you will be informed either via a push message (for orders placed via the mobile application) or via SMS message (for orders placed via the web application). If the restaurant you are visiting works with guest localization, your table number or your location in the participating restaurant will also be determined by means of table number entry (on the mobile and web application), placed transmitters or antennas (kiosks). In order to receive push messages, you must have push messages activated on your smartphone and to enable the determination of your location via transmitters or antennas you must have Bluetooth activated on your smartphone and give the application permission to determine your location. For orders that you place through the “self-order kiosk”, a puck may show you when your order is ready for collection at the counter or your order number is displayed on a screen. Your location can also be determined using a puck, which may be distributed to you at the “self-order kiosk” or at the counter or you may need to enter a number into the screen. You hereby authorize Bellozzo to disclose and process your orders, personal data and in particular your location data to participating restaurants.

2.3 Bellozzo mediates as a service your order to participating restaurants and settles this in the name and for the account of the participating restaurants. All brokering and billing services provided to you by Bellozzo via the applications, other services rendered and the applications are hereinafter referred to as the “Service”. The service is only offered for your private, non-commercial use. Bellozzo is the platform operator of the applications and obtains your personal data, such as orders, telephone number, email address, possibly home and / or delivery address and can use them for marketing purposes. As a technology supplier, MENU provides the applications platform Bellozzo and can view your personal data. MENU provides Bellozzo within the applications platform with functions and integrations that enable Bellozzo to communicate with you in a personalized form and to provide you with relevant information at the appropriate time.

2.3 Bellozzo can enable you to order and pay for meals, drinks and other services available from Bellozzo FG via the applications based on these terms of use.

2.7 There is no obligation for you to use the service; Bellozzo is also not obliged to offer you the service or to provide the service successfully (in particular to place orders or settle payments).

2.8 The applications serve as a platform to present the offer of Bellozzo FG and to enable you to place orders and make payments from your smartphone via a web application on a website (bellozzo.hu) or via an application on a “self-ordering kiosk”.

3. User account

3.1 In order for you to be able to use the service or the mobile application, in particular to place an order on the application provided by Bellozzo, you must first log in and create a user account. This is currently possible in the Bellozzo application to be downloaded to your mobile phone (smartphone) or via a web application on a website (belozzo.hu), but not on the “self-order kiosks”. When registering, you provide Bellozzo and therefore its service provider MENU and personal data (including email, name and your credit card details (will not be saved with Bellozzo or MENU). After successfully registering with Bellozzo, you will receive a personal user account from Bellozzo, which you can access with a password of your choice.

3.2 User accounts are available to clearly identified and designated natural persons. Bellozzo stores your data in your user account. The user account combines information about you so that you and we can better understand and manage your rights and obligations as a user of Bellozzo.

3.3 A user account is not transferable.

3.4 You are not allowed to have more than one user account.

3.5 You guarantee that the information you provide to Bellozzo is correct, complete and current. In particular, you must truthfully provide your own name and, if necessary, a billing address for billing purposes.

3.6 You are required to keep your user information correct, complete and up to date at all times. Please use the update functions in your user account to update any changes. If your data is no longer correct, complete and up-to-date, communication with you (and in particular collecting payments) may no longer be possible due to outdated, incorrect or incomplete contact information or for other reasons (especially if the payment method is invalid or has expired), we may no longer be able to offer you a smooth processing of the service on the mobile application and it may be that you no longer have access to the service or can no longer use it or that Bellozzo cancels, suspends or discontinues it.

3.7 You are responsible for all activities on your user account and you are obliged to keep your username and password safe and confidential at all times.

3.8 Bellozzo is at any time entitled to check the information you provide and to refuse service or the use of the mobile application without stating any reason.

4. Cancellation of your user account

4.1 We reserve the right to cancel and delete your user account at any time, especially if we can no longer reach you via the email address specified in the user account.

5. Use of the service

5.1 In order to use the service or applications and create a user account, you must be 18 years or older. You assure that you are a capable individual to act, so that you can conclude a binding contract.

5.2 In particular, you commit yourself as follows:

  • You will only use the service or applications for private, non-commercial purposes and will not pass it on to third parties;
  • You will not allow or allow third parties to use your user account;
  • You will not assign, transfer or otherwise make your user account available to another person;
  • You will not use a third party user account;
  • You will comply with all applicable laws when you use the service or applications and you will only use the service and applications for lawful purposes;
  • You will not use the service or applications to cause trouble, annoyance or inconvenience;
  • You will not interfere with the correct operation of the network;
  • You will not try to damage the service or the applications in any way;
  • You will keep the password for your user account or any identification that we provide to gain access to the service and the applications secure and confidential and keep it secret;
  • You will provide us with any proof of your identity that we deem appropriate;
  • You will not use the service or the applications with a non-compatible or non-approved device.

5.3 Bellozzo particularly reserves the right to immediately terminate the service and use of the applications if you do not meet all of the obligations set out above.

5.4 You are responsible for the proper installation and functioning of the applications on your devices and the data network access required to be able to use the service and the applications, as well as any costs that may arise from the use of the service and applications. While accessing and / or using the service and applications, data and connection fees and charges, e.g. from your mobile network provider, may be incurred, and you are solely responsible for paying them.

5.5 You are responsible for the procurement and updating of compatible hardware and devices, which are necessary for access to the service and the applications as well as their updates or for the corresponding use. Bellozzo does not guarantee that the service, the applications or parts of it will work on the respective hardware or the relevant devices. In addition, malfunctions and delays can occur in the services and the applications, which are caused by the use of the Internet and electronic communication means.

5.6 It is also your responsibility to check and ensure that you always have downloaded the correct applications for your device. This is particularly important when newer versions of the applications are published and Bellozzo is not obliged to maintain older versions or to ensure in any way that such older versions continue to work or are otherwise error-free. You should always update to the latest version of the applications, especially to be able to use new functions.

5.7 Bellozzo is particularly not liable if you do not have a working data network access or a compatible mobile device or if you download the wrong applications version to your mobile device. Bellozzo particularly reserves the right to cancel the service or cancel the availability of the applications if you use the service or the applications with an incompatible or impermissible device.

6. Payment

6.1 You are aware that costs will arise through the acceptance of any offerings of the participating restaurants by using the service or the applications.

6.2 The prices for the offerings of participating restaurants (e.g. meals, drinks) can usually be found in the applications. These are determined and made available by the participating restaurants and are changed and updated from time to time. It is your own responsibility to find out about the current prices of the corresponding offers from participating restaurants.

6.3 Bellozzo will charge you for meals, drinks or other goods displayed through the service or applications. Payment is processed via a payment processor Adyen N.V. that is connected to the service or applications of Bellozzo, i.e. MENU. Adyen N.V.will settle your payment with the Bellozzo by acting as the authorized agent of Bellozzo. The payments you make via the service or applications will be treated as if you made them directly to the participating restaurant. All prices are payable immediately.

6.4 You agree that you will pay for all meals, drinks and other goods (including any taxes and late fees, if any, that are associated with your account) that you order from a participating restaurant and that Bellozzo, i.e. Adyen N.V. will charge your credit card or other payment method you specified when you registered with the service or the applications. You are responsible for the provision of a valid credit card or other payment method and the timely payment of all costs to Bellozzo resp. Adyen N.V.

6.5 Bellozzo uses an external payment processor (the “Payment Processor”) via MENU to connect your credit card to the applications and service. The processing of payments or credit, if applicable, in connection with your use of the applications and the service is subject to the terms and conditions and the data protection guidelines of the payment processor and your credit card issuer in addition to these terms of use. Bellozzo is not responsible for any errors made by the payment processor or the credit card issuer. In connection with your use of the services, Bellozzo obtains certain transaction details, which Bellozzo will only use in accordance with its data protection declaration.

7. License and restrictions

7.1 If you fully comply with these terms of use, Bellozzo grants you a restricted, non-exclusive, non-sublicensable, revocable and non-transferable sublicense to: (i) access the applications and use it on your own device in connection with the use of the service to use; and (ii) access all content, information and associated materials made available via the applications and to use them privately and non-commercially. MENU and the licensors of MENU reserve all rights not expressly granted herein.

7.2 You are not permitted to: (i) remove references to copyrights, trademarks or other property rights from the relevant part of the applications; (ii) reproduce, modify, create, distribute, license, rent, sell, resell, transfer, transmit, make public or otherwise use the applications without the express consent of MENU to stream, broadcast or otherwise exploit; (iii) to decompile, reverse engineer or disassemble the applications, unless and to the extent permitted by law; (iv) to link, frame or mirror a part of the applications; (v) to develop or install programs or scripts with the aim of scraping, indexing, surveying or other data mining or to unduly restrict or hinder the operation or function of aspects of the applications; or (vi) attempt to gain or interfere with unauthorized access to any part of the applications and the systems or networks connected to it.

7.3 The service and the applications as well as all rights to it exclusively belong to MENU or the licensors of MENU and remain with them.

7.4 Neither these Terms of Use nor the use of the Service grant you any rights: (i) to or in relation to the Service or Applications, except for the limited license granted above; or (ii) to the use of or reference to MENU’s or Bellozzo’s company names, logos, brands, other trademarks, or those of MENU or Bellozzo’s licensors.

7.5 The service or applications can be made accessible or used in connection with or in connection with services and / or content from third parties (including advertising). You acknowledge that other terms of use and privacy policies may apply. Bellozzo is not responsible or liable for any goods, services or content from third parties.

8. User content

8.1 Bellozzo may, at its sole discretion, allow you to submit, upload, publish, or upload text, audio and / or image content and information from time to time, or otherwise be available through the applications for Bellozzo, MENU, and / or other users to make, such as comments and feedback on the hospitality services, meals and drinks or other menu offers or services, the service, support requests and the submission of contributions (“user content”). As a matter of principle, you remain the owner of all user content submitted or otherwise made available.

8.2 However, you grant Bellozzo and MENU a worldwide, unlimited in time and content, irrevocable, transferable, sublicensable and free license to all user content, in particular for their use, reproduction, distribution, modification, publication, availability, public performance or other use in all Formats and across all sales opportunities, regardless of whether they already exist and / or are known or only arise or become known later.

8.3 You ensure and are responsible that: (i) you are either the sole and exclusive owner of all user content or have all the rights, licenses, consents and exemptions required to provide user content under the above license to Bellozzo and MENU; and (ii) neither the user content nor its transmission, uploading, publication or other disclosure, nor the use of the user content by Bellozzo and / or MENU violate the rights of third parties in intellectual property or other rights of third parties, publication rights or personal or data protection rights of third parties or disregard or violate applicable laws or regulations.

8.4 You agree not to post, transmit, upload, communicate, publish, or make available any user content that is offensive, defamatory, mean, violent, obscene, pornographic, otherwise objectionable or unlawful, whatever by Bellozzo and / or MENU is decided at its own discretion; this is irrespective of whether the user content is protected by law or not. Bellozzo and MENU have the right, without notice to you, to review, monitor and remove user content at its sole discretion. However, there is no obligation to check, monitor or remove user content.

9. Indemnification

9.1 You undertake to indemnify and hold Bellozzo, MENU, its subsidiaries, licensors as well as organs, managing directors, employees and contractors harmless against all claims, claims, costs, damages, losses, liability claims (including attorney fees and – costs) arising out of or in connection with your violation or your violation of any provision of these terms of use or any applicable legal provisions, your violation of third party rights, including the participating restaurants, Bellozzo, MENU or otherwise from or in connection with your Use of the service and / or the applications result.

10. Disclaimer and warranty

Any guarantee of Bellozzo, in particular for the service and the applications, is hereby excluded. Bellozzo makes no assurances regarding the applications and the service and makes no guarantee in this regard and gives no guarantee.

10.1 The service is provided to “AS IS” and “AS AVAILABLE”.

10.2 In particular, Bellozzo cannot guarantee that the website, its content, the service and / or the applications are free of errors, defects, malware and viruses or that the website and / or the applications are correct, updated and error-free.

10.3 Furthermore, Bellozzo in particular makes no representations and gives no guarantee that the service will not be interrupted or is otherwise error-free, and no guarantee regarding the reliability, quality, suitability or availability of the service and the applications or other services in connection with the Service and the applications. Temporary interruptions or errors can arise and the service or. the applications may be subject to restrictions, malfunctions, delays or other problems.

11. Disclaimer and limitations of liability

11.1 Bellozzo is only liable for damage caused by deliberate intent or gross negligence.

11.2 Bellozzo is in particular not liable for any damage resulting from the use (or inability to use) of the website or the applications or the service, including caused by malware, viruses or any errors or incompleteness of the information or the website or applications damage.

11.3 Bellozzo is not liable for damage or claims for damages by third parties.

11.4 These disclaimers and limitations also apply to Bellozzo ‘s assistants, their agents and deputies.

12. Applicable law and other provisions

12.1 These terms of use are subject to Hungarian law, to the exclusion of any references to other legal systems; the application of the United Nations Convention on Contracts for the International Sale of Goods is excluded. Regardless of this choice of law, those provisions remain applicable to contracts with consumers from which no deviations may be made by agreement under the law that would apply without the choice of law.

12.2 Should provisions of these terms of use or the contract be invalid or ineffective, the effectiveness of the other provisions and the terms of use respectively. of the contract otherwise not affected. To the extent permitted by law, the void or ineffective provisions will be replaced by provisions that come as close as possible to their economic purpose.

12.3 You may not transfer your rights and obligations from these terms of use to a third party without the prior express written consent of Bellozzo.

12.4 Bellozzo can send you, in particular about the service or the applications, by general notification or by email to your email address stored in the user account information of Bellozzo or by means of written communication by regular mail to your in the user account information of Bellozzo saved address message.