TukTuk Privacy Policy

Privacy Policy


This policy explains how we use the personal information which you provide to us when using our Website. Please read this Privacy Policy and understand it before using our Website.

What information do we collect about you?

We collect personal information from you when you order food deliveries from us or use our Website. The only personally identifiable information we obtain about individual users through the Website is information supplied voluntarily by you.We also collect information when you complete any customer survey.

Website usage information may also be collected using cookies. We collect this information for the purpose of carrying out the functions offered on the Website and to provide you with offers and information about us and other services we think you may be interested in. We collect this personal information through: online food ordering; entry into competitions; subscribing to our newsletter; creating a user account; sending ‘contact us’ messages or other correspondence through the Website; or through advertising, research and direct marketing.


Some of the information collected will not personally identify you but will instead track your use of the Website so that we can better understand how the Website is used by customers and in turn enhance and improve your experience in ordering food. We may obtain this information by use of cookies. You will be requested specific consent for the use of cookies. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings.

Storage and security of your personal information

We will use all reasonable endeavours to maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorised access, modification or disclosure. We will destroy any personal information it holds about you which it no longer requires under the terms of this Privacy Policy. Due to the nature of the internet, we cannot provide any warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information in connection with the Website.

How will we use the information we collect from you?

You consent to our collection of your personal information for processing and delivering the order/s placed on the Website and any other service provided through the Website.

Your specific consent will be requested through the Website in order for us to (i) use your personal information for advertising and direct marketing purposes or other matters that it believes will be of interest to you and to (ii) disclose the personal information to third parties.

Generally, we may use your personally identifiable information in the following ways:

1.     To communicate with you about your account or the Site.

2.     To pre-populate online forms for your convenience.

3.     To personalize various aspects of the Website.

4.     To build quality and useful services by analyzing user trends and by measuring demographics and interests.

5.     To provide you with prompt and effective customer service.

6.     To support the operation of the Website (i.e., billing, account maintenance) and troubleshooting.

7.     In other ways that you either expressly consent to or instruct us to undertake.

Access to your information

If you would like to access the personal information we hold about you contact us on the link provided below. We will provide a complete list of your personal information within a reasonable period of receipt of your request. You may also contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will correct or delete your personal information as requested within a reasonable period of receipt of your request. We may require you to prove your identity before providing you with copies of your personal information.

Other Websites

Our Website may have links to other websites. This privacy policy applies to this Website only. You should therefore read the privacy policies of the other websites when you are using those sites.


All comments, queries and requests relating to our use of your information should be addressed to: namaste@tuktuk.com.mt